How to make a complaint to the CSSA

4 May 2023

How to make a complaint to the CSSA

Complaints can be made by letter, email or telephone and must set out what the complainant is unhappy about and when their original complaint was concluded by the Church body that investigated it.

Emails can be sent to: qualityassurance@catholicsafeguarding.org.uk

Letters can be posted to:
Quality Assurance Team
Catholic Safeguarding Standards Agency
c/o 39 Eccleston Square
London
SW1V 1BX

Telephone: 0207 901 1920

Please also use this telephone number if you would like to speak with Quality Assurance team about whether your complaint is eligible for consideration under the CSSA complaints policy and procedure.